This article from Government Technology documents how the State of Ohio has created a Shared Services Center to relieve many state agencies of the accounting headaches that sometimes distract them from their core missions (for example, in Rehabilitation & Corrections, of improving safety for prisoners and guards).
The Center radically changes -- with the approval of the union -- how workers relate to their supervisors (called "coaches" in the article) and how each are held accountable using objective metrics. It also uses innovative technology and has designed the workspace for easy and effective communication within each team.
At a time when stereotypes seem to dominate the conversation about government employees, examples like the Shared Services Center need to come to light -- and be copied as much as possible.
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